Brown Sugar Cafe - Flint

This has been one of my favorite places downtown for quite some time. The atmosphere is always so calm and inviting. The staff is very friendly. I love the coffee. I think some people go in thinking they can order what they do at Starbucks and it will be the same...it's not...it is more authentic . If you are not sure about a drink, just ask the staff is very knowledgeable. And although you may wait a little longer...it is worth it. Patience pays off for something that is crafted and made with care, and they are a small business so sometimes there is only one person working at a time...be kind to them.

Went there on Sunday 09.10.2023 and noticed a group that was upset. They were asking for a refund. The skinny guy in the red shirt said uhhhh yeah one minute. They said NO, we waited for an hour and we want a refund now. You never even brought his food out. The worker slowly paid the customer his ten dollars and change. I should have walked out right then. But against my intuition I decided to order a Rhema Club to go and asked the worker to bring it out to my booth fifty foot from their front door at my booth for Bikes on The Bricks. He said no, we are short staffed. I said OK I will come back in and get pick it up. He said come back in fifteen minutes. This was at 12:11p.m. time of sale on my receipt. I ended up having a customer stop by my booth and had a second to go back inside this terrible business at 12:46p.m.. When I walked up the worker said he did not have my sandwich, someone must have taken it. I can just give you refund. I said no, I am hungry. It has been 35 minutes and you originally said it would be ready in 15 minutes. I will take the food please. He said he did not have it. I asked him why it was not waiting there behind the counter. He said because we are short staffed. He said someone took it. I said fine, I will take a refund. As he was fumbling through the computer I was asking him why it hasn 't been prepared yet. He said I can 't process your refund while you are talking. So I held my hand out and said give me the refund now. Then he threatened to call the police on me because they were unable to complete the order in a timely fashion. What a sham of a business. That little skinny kid in the red shirt and his silly little beard should be fired immediately. The owners should be ashamed of themselves and either work there themselves or close their illegal **** poor false restaurant. 0 stars terrible experience the worker is a coward.

Atmosphere is great! Food is Amazing! Vegetarian options: Simple menu! Excellent! Service: Dine in Meal type: Breakfast Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

Great latte, great atmosphere, and right downtown on the bricks! Forget the chain coffee stores. This is way better!

Cozy, relaxing and staff are excellent. Kid-friendliness: Good place to bring family Service: Dine in Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Sandwich