Jack In The Box - Fernley

On Sunday, June 6th, 2021, I ordered 4 burgers and 4 fries, one of which was supposed to be curly fries. When I got home, I realized that they had forgotten the curly fries. I went back to the restaurant and was told to leave as no one was allowed inside, even though the door was open. I had to go through the drive-thru and inform them about the missing curly fries. After a lengthy wait, a different employee finally brought me the curly fries. My wife's food had become cold by the time we got home. No one apologized for the mistake, and the service was extremely disappointing. I will not be returning to this Jack in the Box and urge others to double-check their orders before leaving. Terrible customer service at this location. Consider yourself warned!

Sunday 6. June 2121... Order 4 Burger and 4 Pommes Frites was a curly pommes. As a home, they found out that they forgot the curly pommes. When I came back and went home and told that no one was left in the restaurant...so if your door is open, then...ok, as back through the car ride thru and told them that they forgot my curly pommes and waited until my car moved up and the young girl who took my order when I first came through and served the car before we could not be found... This is really the service that deserves $15.00 and hour. After waiting for 1 min another young lady came into the window and said $30.50 please. I said no, no, no, no, I'm here for the curly pommes that were missing from my order. She asked the size and after 15 sec. came back with my curly pommes. My wife came with me and when we came home, her food was cold. Never again to this Jack in the box!. Nobody even apologized for the mistake. Great customer service in the BOX! If you come to this Jack in the box, please check your order before you leave because you may lack something you have paid! Warning Ya!

The service is consistently slow, but it's probably because the food is always amazing. Jack, as always, the food was excellent.

The tacos had a greasy taste that seemed like they had been soaking in oil for weeks. The teriyaki bowl was so hot it felt like it was heated up in hell and not very delicious. The burger was soggy. I have had better meals at Jack in the Box.

Same great food as always. Nice to see that the inflation hitting every other food service place hasn't hit here. If you want some good food for an affordable price look no further. Your buddy Jack had your back.