Wendy's - Fergus

I am a delivery driver for doordash. I came to pick up an order and there was a car in front of me wanting to order at the kiosk but no one was asking for their order and we sat for a good 7min, so i went around the people at the order kiosk as this order is already ordered i just need to pick up. I go to the window and the kids standing there his name is Tyler wouldn 't even look at me acknowledge me or anything and i see the delivery order to the side of him. Finally after about 10 minutes of sitting there the frosties that were in that order getting melted the food cold (as well as the order i had picked up prior to having to go to this deplorable Wendy 's) I said, sir? is there any chance i could get that order that 's sitting behind you? He whips around and looks me dead in the Eyes and said i need to teach you doordash people a lesson, I 'm getting sick and tired of you all just going around other people and i said, well i don 't need that part of the service i don 't need the kiosk, its been ordered so Tyler then replies I 'm gonna teach you to wait and he just SAT there. Tyler glared at me and did not move until i said, you need customer service skills badly, but more important, can i please get your manager 's name and number Tyler 's reply... no I 'm not at liberty to give that out to you people (you people, he means me people, like what you think I am beneath you bro was my thought) i don 't have to give that to you I 'm not required to! You can look on the website and get it from there, have you ever tried google its on there if you want it. I was now pissed and said tyler look you are required to give me that information upon request and you are being a horrible person and not representing Wendy 's at all in a good light. So TyleR, I HOPE YOU SEE THIS AND HOPE YOUR MANAGER DOES SOMETHING ABOUT YOU! really poor service really deplorable and i don 't need taught some lesson you think to be the teacher of simply because you are irritated or hate your life or have daddy issues, but bro your logic of me sitting at an order kiosk i dont need is like standing at the urinal but you dont have to pee so keep your lesson you little punk kid. I 'm 46 years Old so don 't you ever talk to me like that again in your customer service role. You clearly have a lot of growing up to do to know where you are in the ñecking order. Any way, I 'm disappointed and frankly so pissed that i wont return to that Wendy 's and i eat their a lot. Not that it does any good and I 'm sure Tyler appreciates i won 't, it just there are close locations and customer service matters to them. GOOD JOB TYLER, YOUR THE MAN, SO PROUD YOUR THE NEXT GENERATION.

I'm not sure if they've changed how they cook things... But the food was a big miss this visit.

I ordered a biggie bag with crispy chicken BLT no lettuce and I got a junior bacon cheese. I called a few min after closing and the manager said he couldn't do anything about it, they was closed. He hung up. Earlier that day i was picking up an order and he gave me the wrong drink, I told him and he quickly gave me the correct drinks and didn't put the lid on correctly and I dropped the drink and it shattered, he made me buy a new one. And then I had to go back to get the chili cheese fries with bacon that he forgot and he refused to replace those

Wendys has gotten more classy the last few years I appreciate this

Management doesn't wanna help anyone when issues with service happen.