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Bidrage med feedbackI purchased a voucher for afternoon tea for two. I requested a refund four times when it did not arrive - three times by email and once by phone. Unfortunately, nobody seemed willing to assist me and the customer service was lacking. I filled out the review form, but we never even made it inside the restaurant.
We made a last minute reservation and were pleasantly surprised with our experience. We booked afternoon high tea for my mum and brother. The tea room was clean, well-presented, and we received great customer service from the two ladies who served us and prepared our food. There was some fun banter between us all and the food was delicious. We have had worse experiences at London hotels. The food was plentiful and well presented. We will definitely recommend and visit again. The ladies did a great job and deserve credit for their hard work!
Wonderful location with a recently updated decor and a refreshing menu. The salmon bagel was exceptionally fresh, and the high tea was delightful. I will definitely be returning for another visit.
I booked tea for two to be delivered today on Mothering Sunday. Although the agreement was anytime between 12.30 to 3.30, the exciting box of goodies was delivered at 12.00 by a cheerful and polite young person. The sandwiches were fresh and tasty, the cake slices moist and delicious and the scones had to go back into the fridge because, for the moment, we are full! Thanks for making it a special day.
The staff were friendly and the service prompt. We had high tea and I enjoyed the chicken sandwiches in seeded bread. The filling was chunky and the bread high quality. I liked the scones which were warm and tasted fresh. Unfortunately I found my lemon cake too sweet with a filling that tasted like lemon curd. The tea was served in bone china cups which adds a special touch to tearooms. I was surprised that there were no tablecloths on the tables as shown in pictures of the cafe. Although the coffee was from a machine that ground the beans, it tasted weak and watery. I have visited many tearooms but this one did not stand out for me.