Krispy Kreme - Fairview Heights

Great place to stop to treat the family. The location really has to work on fulfilling its menu selection and fixing the menu screen. There were times recently it didn't seem they were open cause the menu screen light was broken. They run out of specialty flavors all the time though or just don't have what is being advertised. I'm sure this is hurting return business.

Outrageous prices for so so donuts. First time in 17 years I tried their donuts and probably the last. Don't see what all the fuss is about! Used the drive through and the staff was friendly.

Very unprofessional and disrespectful person working in this shop. I love Krispy cream and their quality but they don’t value your loyalty. Ordered online for the job meeting and was supposed to be ready for pick up at 7:30am. Got there at 7:20 and waited at the drive through for 30 min yet no sign of my order. Finally they brought me order and was the wrong one after asking my name in order twice. After another 10 min they did brought my donuts but no coffee. I asked the lady that I need them for business meeting at 9am and I am getting late. No response and she just closed the window after 10 more min brought the coffee box but no sugar, creamer and cups. I asked her I need cups and other coffee supplies she just rolled her eyes and closed the window and no words. I could not take it anymore so just let the store without getting my coffee box.

Took so long for someone to take my order at the intercom. Sat in silence for 20 minutes until someone took my order. The Iced latte advertised on the menu looked nothing like the coffee I received. Seems like it is all minors working and no aftual management on the site to keep the service going fast and efficient.

Donuts are always good here. But...everytime we go there, we rarely get any jelly filled or blueberry donuts which are some of our favs. I mean, it is literally a donut shop. Why can't they make more of those knowing they always sell out? Just doesn't make sense to me.