Potbelly - Evanston

I'm so happy with a catering order I placed for work this week. There was a last minute change and everyone was so accommodating and kind. Especially the GM, Wendy, who went above and beyond making sure I got receipts and was kept in the loop about the status of my order. However, everyone I worked with was so kind and hard working. The food arrived right on time, looked great, and was very tasty. Thank you again, Wendy! And to all the Potbelly Evanston Team!

This is in the old Chandler Inc building which used to be a stationary building in 1996. Pot Belly has been in this historical building and has been maintained well. They serve you fast and offer a clean sandwich and soup. The only complaint is probably the sandwiches recently are not too soggy and haven't been taken care of well.their cookies are great

This is easily the best Potbelly I've been to. If you come in often enough, the staff will start to know your name, remember your order, and interact with you. It's not a given that every shop has that level of customer service or friendly people. I've been to a lot of different Potbelly locations, and this one has been consistently the best in terms of quality and customer service.

I'm autistic. How autistic, you ask? I tried to go into this Potbelly alone, having never been to the chain before. This is already scary and overwhelming. The staff were very busy with beginning of the day activities, but still took their time to help me figure out how to order. In the end I was so frazzled and confused I forgot to pay. The staff, presumably seeing my distressed state, didn't even call me on it. Once I realize I called in to pay over the phone. The gentleman was very kind, and it almost seemed like he wasn't going to ask me to pay until i insisted.(it was very obvious i was having a hard time in the store) I recognized this as the taller black gentleman that had helped show me to where the ordering station was. I wish I had thought to get his name because he deserves a raise for his kindness and empathy alone. Thank you all for being so kind to me. I was struggling my autism and really having a hard time speaking and comprehending. Yall helped me get food and get home and that means more than you'll know. Fast food is a thankless job and I hope you all get every blessing coming to you.

Potbelly’s is so good. My friend ate his sandwich in 5 seconds and wanted me to take a photo of him.