Potbelly - Elmhurst

I was honestly so disappointed in the service here. On Wednesday(tonight) three people were working. 2 girls and one boy. They were so incredibly rude. Constantly on their phones and touched the food which was so unsanitary and unprofessional. They were not accommodating at all and I saw someone spill their drink on the floor and all of them watch the young lady clean it up all by herself with small napkins. At any restaurant i’ve been too, the staff have always helped and it becomes their job to clean that up so that it’s clean the right way and safe for people to walk and not slip and fall. I thhink more people would come here and sit inside if the people weren’t so rude and judgmental and unsanitary.

Had an issue with them not honoring the BOGO deal.Followed up with the store and talked with the manager. They were willing to refund the amount however we talked a bit more and agreed that addressing the issue and taking care of the customer at the time of checkout is a much better option.Glad they care about customer service.

I’ve been to this potbelly a few times, and had great service with kind workers. When I went today, there was a bald man working who I assume was manager and I had a terrible experience with him. He was impatient and had an attitude. I felt very uncomfortable ordering from him and he made the atmosphere unenjoyable. I decided to stay to eat my food and heard him snap at the other workers 3 times in the span of 20 minutes I was there. I won’t be going to this location again.

Food was okay but they served me half the bread like what? Why would you even give me that? I wanted to complain and have it remade but by the time I looked at it I didn't have the time lol a shame

I ordered a smoked ham and swiss sandwich. forgot to give cheese. not happy because they wanted to sell me someone else's sandwiches. there was only one person before me and they got it wrong.