Subway - Elgin

Wouldn’t accept half the coupons, would only accept coupons on basic sandwiches

Be careful at this Subway. They are extremely cheap. They wouldn't return my GFs money for selling her a sandwich they don't even make anymore, but they said that it's their new version of the sandwich that they dont make anymore. They lied because they don't have melts anymore but will sell you a sandwich that can't make and just tell you that's their version. There's no difference between their version or that one right on the menu. Nonetheless, the sandwich wasn't for her, but for someone else so she tried to take it back because it wasn't the sandwich she asked for and they wouldn't give her her money back. So, she had to leave with the incorrect sandwich amd refused a refund. They were wrong and stuck her with their mistake and greed forthright money of a 6 inch sandwich. Bad business. That will be that last time I go there and will tell everyone else I know to beware of this Subway. They don't care about the customer,,, just want their money.

The manager I assume he is bc he is always in there when I go is Super unfriendly and intimidating, will not be back.

Love the remodel. The place looks great! Still great quality and good portions.

The employees here are always incredibly friendly and welcoming. Each visit brings back fond memories for me.