Baskin-robbins - Elgin

Custom service is terrible. They pick up and hang up right away.

They only use WHOLE MILK, I wanted a large shake with a special request..... (2% or skim milk)

Horribly, I bought 5 $1.49 medium ice creams and a $1.99 donut cup, came out too $16.00! I have 4 kids so I value money. Called the baskin robbins back, they basically laughed at me, saying you bought it you eat it, they said you paid for the “cup” even though the price of the medium cup was $1.49 on the board. He then asked me if I had the receipt, I said no, my son saw him toss the receipt in th garbadge. So that didn't help. Some of the worse excuse for CS I have ever dealt with in … – show

Absolutely terrible after midnight. I live in the area and have some friends that always want to stop by here late, but 6 out of eight times we were left waiting because there was no one up front. Not only that, but about three weeks ago I asked for an Oreo shake and the cashier looked at me as if I insulted his whole bloodline and even squinted his eyes as if he trying to intimidate me into telling him to forget it! Lol, no joke he stoped taking my order on the computer as soon as I mentioned t … – show

Everytime I'm there later (10pm) I wait 5—10 minutes to place my order. Not because they're busy, but because there's no one up front. No bell on the door, no bell up front, no response to “hello”, I just wait.