Baskin-robbins - El Paso

The staff at this restaurant was impolite. We frequently visit this location and today's drive-thru service was awful. Customer service remains a crucial aspect of any business. If I leave feeling dissatisfied with how I spent my money, do you think I will come back? No. It is essential to properly educate your staff so that their behavior does not negatively impact your establishment.

Upon entering, you are greeted by the enticing aroma of freshly made ice cream cones. The establishment offers both indoor seating with aesthetic appeal and outdoor seating with shade. While the service could be improved, it is not terrible or rude. The staff is still proactive and friendly enough to ensure you receive what you paid for.

This restaurant is adorable with ample seating indoors and outdoors, offering a variety of flavors to suit everyone's taste. However, the directions on Google Maps were incorrect, leading me down a different road multiple times.

First of all, the hours here say the store is open until 10:30pm daily. On Sunday night I was craving a banana split, so I drove for 20 minutes from the UTEP area because this store was the only store open that was fairly close. I arrived at 9:48pm. The menu displays were turned off, and all the chairs were already turned upside down on the tables. I asked for a menu, and was told they were already turned off. I tried to order a banana split and was told they were out of bananas. They were obviously trying to close the store down, and everything was already put away. I asked what time they closed, and they said 10pm. This is my biggest pet peeve with businesses. So, was closing time at 10pm? Or 10:30 like it?s stated here? Either way, I was there at 9:48pm. The store was not closed yet. Why couldn?t I be served? Why was everything already shutdown? This is not the way to run a business. A customer that arrives 15 minutes (or 45 minutes? before closing time deserves the same product choices and service as the customers who arrive 10 minutes after the store opens. Extremely disappointed.

I was so looking forward in having 2 of my favorite flavors. I was so disappointed when I put in my order and the young lady said that they did not have neither one. Not good! especially when your favorite flavors are even included at 31 flavors to enjoy??