Caffe Nero - Edinburgh

I love these two g nero, especially because of the staff. it is so busy all the time and yet the employees are very polite and fast. Not to mention that this is the best coffee in the station. I also love their mandels and aprikosen croissants. I would not recommend sitting there, although it is always hectic. if they have some time before the train, they go outside the railway station to the market St-side, there are places more beautiful than the railway station with good coffee sitting.

Came here because the railway station was very busy and had to wait for my train. I myself work in a very busy station chain coffee shop, so I know how it is, but the personal member I was served was so rude that it really brought me back. I understand how stressful it is to work on such a place, but there is no need to snap at customers if there is not their fault they have heard something wrong. a mile

I am extremely frustrated with the waitress at Nero. I have always enjoyed Nero and considered it my favorite coffee spot, but today the waitress refused to warm up my almond croissant because of the almond filling. She suggested warming up a different croissant for me, but I specifically wanted the almond one. It is absurd that no one in Britain has ever refused to warm up my pastry for me before. I recommend that the manager at Nero trains their staff on how to properly handle customer requests and not make up their own rules.

I asked for a hazelnut cream wrap, but received a vanilla milkshake instead (I really don't like vanilla). Unfortunately, I didn't have time to ask for a replacement as I had to catch my train. This is the fourth time I have ordered from here and received the wrong drink. I have tried to leave reviews on the app, but have had no success. I usually prefer to visit a Coffee Nero on the royal mile as they have a better understanding of how to make drinks. However, I decided to try this location at the station today, despite the previous errors. I was disappointed to find that the mistake was repeated, and it seems that there is no improvement in their service. The staff member was also very rude when taking my order, which was off-putting. I hope that they can improve their service and ensure that orders are taken accurately in the future.

I recently visited Caffe Nero in Waverley Station and had one of the best oat milk cappuccinos I've ever had. However, the tables are cramped and I think a bigger store within the main waiting areas would improve the overall experience.