At Best Western Braid Hills

My party dined at this restaurant on a Friday night in the private dining area known as the library. Wang introduced herself and was very pleasant. The staff were extremely courteous, always knocking on the door before entering. The food was delicious and the service was prompt. However, we were disappointed with the drink service. We ordered two bottles of Prosecco which were brought to the table unopened and were not poured for us. No ice buckets were provided either. When we wanted more drinks, we had to track down Wang to place another order. The same issue occurred when we ordered wine and beer - the bottles were left unopened on the table with no ice buckets. As a group of 9 adults, we could have spent more money on alcohol, but due to the poor drink service, we decided to leave and continue our evening elsewhere. The bar staff seemed inexperienced and didn't know how to make certain drinks. It's unfortunate that the service did not meet our expectations, as the hotel is lovely with great views and the food was enjoyable. Unfortunately, we will not be returning and I will inform my friends of our experience.

Our experience at this restaurant was disappointing. Although the food was good, the service was poor and did not meet our expectations. Upon arrival, there was no one to greet us and we had trouble finding someone to help us. We were only given water at our table and had to go to the bar ourselves for other drinks. Our reserved table was in a dark corner, while better tables were given to others. After finishing our main course, we were left with dirty plates in front of us for a long time as all the staff seemed to have disappeared. When a staff member finally came, they cleared a table nearby and offered dessert to them instead of us. Because of these issues, we decided not to have dessert or coffee. Overall, this was not a great experience considering the price we paid.

Yesterday, five of us enjoyed a delightful afternoon tea at this restaurant. All of the food was freshly made and delicious. We had leftovers that we were happy to take home. The staff were polite and friendly. My husband and I stayed overnight and were pleased with our room, especially since we have mobility issues and were given a ground floor suite. The hotel was clean and comfortable, and the heating was on all night, which was much appreciated in the cold weather. The prices were also very reasonable.

We've had our breakfast here whilst staying here and can't fault it or the service plenty of choice nicely laid out. We had an evening meal here yes the menu is scaled down due to time of year but the food we had was gorgeous nice sized portions again with great service

Restaurant was nice and was clean. Waiting staff were lovely. Reception staff needed some training. Food was horrid.