A&w - Edgerton

I received a virtual coupon for a buy I burger meal, get the 2nd burger free. Great bargain I thought, so.off inwent to pick up the 2 Poppa burgers. Upon ordering, the cashier had no idea as to how to take the coupon, so the manager came over entered it for her. I paid for my order left when it was ready.I got home, I realized I was not only overcharged on my order, but also did not receive the 2 sodas I should have gotten with thev2 meals as well. My order should have been to pay for the 1 Poppa meal, plus the fries I ordered for the supposed free 2nd Poppa burger, as well as 1 soda for that free 2nd burger. My order was almost $23 because I was basically charged for that 2nd burger. When I realized the managers error, I called immediately, speaking with the manager who rang me up. She assured me she woukdcrefund the money, send it to me via mail.Well, I never received that refund. So i was out not only 2 sodas, 1 that should've come with the meal, but also 1 that I was charged for, my free Poppa burger. now I can't even call, as they are closed for the season. Perhaps all staff management need to be schooled not only on how to take virtual coupons, but on the importance of good customer service at the location in Edgerton on Main St.They have lost a valued customer, as my family I would order from there several times per month, as we live in town. I'm still pretty ticked off about the entire incident, will let my friends family know not to patronize the restaurant in Edgerton any longer.

Didn't eat, just got drinks and floats, but wow! They had quick, carry out service. The root beer was awesome of course, and the floats were amazing. Everything was ice cold on a hot day! It was brought. To us by a girl with a friendly hello and a smile. You couldn't ask for anything more? It is great to be treated like a friend and not a number.

Fast and friendly service. Food was piping hot when it came out to us and very perfect memory Traditional A&W at it's best.

It's been a while since I've been to this location and was a little bit disappointed. The food is still good but they no longer bring the tray to your carxand place it on the window as they did. Everything comes in just a regular paper bag! I asked about it and was told it was because people are stealing the mugs and the trays!. The root beer isn't even served in a frosty mug, it's just a regular paper cup! There's nothing fun about going there. I mean, the whole beauty of the tray on the window was that you could eat your food in your car and have a tray to sit it on now it's just like any other fast food restaurant! They've got to come up with a way to bring it back to the way easily. Maybe even charginf a deposit for the tray and the mug. I would be willing to pay that if I wanted that service in fact, I did buy a mug. So I A&W, I hope you will read this and consider that just make it an option. People can pay a deposit to get the tray and the route beer in a frosted mug.I realize that there may be some reading this review who have no clue what I'm even referring to. And that's really sad, but it was a fun idea and concepts when they did it.By the way, their cheese curds are really good especially for being a fast food place. If you think Culver's cheese curds are good which I don't), in my opinion, they are much, much better!

I got their double cheeseburger, root beer float, and cheese curds. They were all delicious! Truly American food!