Reserver
Tilbagemelding
Bidrage med feedbackThe dining experience here is formal and classy. With white table clothes and plenty of greenery around it makes for a nice date night out. The food was very good but just shy of being excellent. It’s a must stop if in Edgartown whether you want dinner or a few drinks.
It was absolutely lovely. The food was delicious, the servers were very kind and professional. The restaurant was comfortable and looked very nice. Highly recommend.
My response to your less than accurate account..... The reason the cancellation was last minute was because that 's when we knew of the positive test and exposure so you obviously don 't understand when someone cancels due to Covid. Either that or you 're implying that I 'm not being truthful to which I take great offense. At the time I did think it was none of her business. The fact is she (manager) was impatient, never asked me the reason for my cancellation and also wouldn 't get the owner on the phone when I asked to speak with him. And your leaving out another important fact and that is ... she (manager) told me I would NOT be charged if you filled our two seats that night. Well I checked later that night and you did fill our two seats and the owner confirmed that you were fully committed. Saying that she (manager) was less than helpful is and understatement. Lastly I get to say what and when my private information can be made public so it 's NOT ironic at all. The fact is that this was a good time to let the public know how you treat your customers especially the fact that it has to do with Covid. The misstep is yours for NOT owning up to your mistake, NOT correcting the situation and just doing the right thing. The blame rests solely on you ...SHAMEFUL ! There are many other very good restaurants in Edgartown and I had to cancel quite a few other reservations. letoile was the only one who ignored my Covid situation. My advice is that customers should keep this in mind when making future reservations. I 've been to l 'etoile many times and the food and service has always been ok however I will NEVER be returning. After my friend tested positive for Covid (and I was exposed) on the morning of our dinner reservation I called the restaurant to cancel. I spoke with a less than helpful woman who said it would cost me $100 for a NO show fee . After getting nowhere with her and after she refused to put the owner on the phone I decided to email the owner who has not even had the decency to respond. In these times when everyone is so hypersensitive to Covid I find it impossible that I did the right thing in cancelling our reservation and l 'etoile choose to punish us for it. Also not sure how cancelling a reservation could be called a no show fee . How does l 'etoile choose to keep $100 instead of keeping a loyal customer. I will not support a restaurant that will not support their community. A quick Amex dispute will take care of it.
Excelence in cuisine experience, great and enjoyable atmosphere with top of the line service. Letoile is a great place to enjoy a quality experience.
Enjoyed the experience of the private event at L'Etoile after the opening night for the MVAAFF. The atmosphere was nice, with both indoor and outdoor options.