Parma Pizza And Grill - East York

Waited 1 1/2 hours for a delivery. Food arrived cold. Pizza and fries were cold to the touch. Called in and was told they didn’t have a driver so it sat until someone could bring it. They knew the food was cold should have been remade before delivering. Refused to refund money. Didn’t bring the soda we ordered and refused to refund that money as well. Offered to remake the food or 50% off our next order. Who wants to wait another hour for remade food they knew they should have remade before bringing it? Used to order weekly, always tipped the drivers well and never complained when they forgot sauces or soda, which happens often with the one driver. Never asked for it to be refunded. Manager was supposed to call back to resolve the issue and after an hour, nothing. Extremely disappointed bc we really like the female driver that delivers often and is always pleasant. Terrible experience with no resolve leads me to leave a bad review which I rarely do. You lost a loyal customer who is also a small business owner who refers our customers from out of town to our favorite places on a regular basis. Customer service matters and I don’t think it matters much to them because I spent over $70 with the tip for food that anyone would be upset over.

Very friendly and accommodating staff.... The food is excellent from subs to grinders to their Pizza. Everything is delicious. You won't be disappointed.

It's always a great place to eat and this time we ordered in and the food was great and the people friendly

This place has gone way down hill over the years. the chicken is always ungodly soggy and undercooked the fries are the same. sometimes it comes burnt and soggy idek how. truly the worst place to go in york.

This food was garbage arrived ice cold portions wer small everything was covered in salt cheese steak trash fries trash pizza trash and didn't bring my drink order some other place because this food not what u want