Chipotle Mexican Grill - East Lansing

Manager ensured that my experience was perfect, after ordering to my hometown chipotle instead of the east lansing a

It 's Friday night in East Lansing, around 7:30 p.m. and we come to Chipotle for dinner. We expect the line to be long and the restaurant to be busy, but tonight was different. As we approached the front counter to place our order, we notice several things that had a negative impact on our experience. First off, there was an employee behind the counter eating chips in everyone 's faces. We over heard him complaining to other coworkers about what am I supposed to do? . There was a young lady working her butt off trying to accommodate for the customers needs by: calling out refills, cutting chicken herself, and making the food all at the same time. Meanwhile, there 's another employee standing right next to her not doing anything. When she finally stepped up, she completely made our orders incorrectly, clearly showing that she was untrained. When we finally get to the cashier (guy eating chips), he tells us, after ordering chips and guacamole, that there are no chips. In addition to him exclaiming that the chips he was eating are not back there, he also had a disrespectful and condescending tone. Most of these issues are managerial in nature which made this the worst chipotle experience we ever had. We will not be going here again.

This was quite possibly the worst chipotle i ever had in my entire life and i will never return to this location again. I opened my burrito it was so filled with so many beans I couldn’t taste anything else and it was had holes in it, it was covered in black marks i couldn’t tell what they were so i stopped eating the burrito. As soon as i got home my stomach started bubbling and ive been on the toilet since horrible location

Came into the location with my family. There were four people working. One in prep, one on the register, and two on the line. There were three other people in the establishment. We were the only ones in line to order. No one bothered to greeted us. The two young ladies were both clearly working on a single ToGo order. Neither one of them said hello or a pleasant greeting coupled with we will be right with you! They all worked VERY hard to NOT make eye contact and pretend we didn 't exist It 's kinda hard to miss two adults and three small children. After I made a point to make eye contact with someone, one young lady said, I 'll be with you once I finish this order. She seemed irritated, not pleasant and the interaction was not polite or welcoming. I asked how her day was and that was also met with irritation. They both went back to completing this ToGo order INSTEAD OF dividing and one person continued with the order and one person managed the in store customers. Because no one else bothered to engage us in conversation or try to help us to save this sinking ship, (does it take that many people to fill a ToGo order? we left. For whatever reason the two young ladies on the line looked surprised that we were leaving. We will not be back. I have worked in customer service and food service. This should not have happened. We were there for at least ten minutes to not be served, with no one else in line ordering food. Additional observation: the dip line was a mess and needed to be wiped down! It just takes couple minutes.

Update to three stars since my burrito was much betterOriginal: just wow..