China Brothers Chinese - e Hills

I tried this place again , but the service is just not there , I believe they are understaffed I always call 30 minutes before pickup and when I get there I’m still waiting another 30. They need to hire a couple of more people just to speed things up .

Their customer service is horrible, they take hours to bring out food like past the time they advice it will be ready, will often have me sitting waiting for the pick up order an hour+ the time they recommend to pick it up. If you order delivery good luck because they don’t even have drivers, it gets put through Uber eats or grubhub and won’t arrive for several hours at which point it will be cold and disappointing. Their food is good overall but not good enough to deal with the headache of the lack of customer service. And ultimately they offer no remedy or apologies for the inconvenience they create with the poor systems they have in place. Be more professional about your business please. It’s very interesting to see that in the comments you continue to apologize for your lack of customer service and your absurd wait time but you won’t actually do anything to fix the circumstance. It’s easy to say I’m sorry it’s hard to actually provide the service you say you’re going to provide!

I was working uber eats and had to get a delivery for someone and the place was absolutely dead only three people waiting to get there food and go home and it took almost an hour just to get the food out

Food is inconsistent, sometimes it’ll be good and sometimes it’ll be bad when ordering the same thing. Service and interactions are polite but wait times aren’t realistic. Been going here for years and when they say 15 minutes they really mean 30-45 minutes which is extremely frustrating.

I order at least a half hour early every rime I go there. And after waiting the half hour and showing up to the restaurant to pick up my meal. It takes another half hour or more of waiting in the restaurant to get my food. Long story short.... order 1 hour ahead of time if you are going to do pick up.