Bonzai Japanese Steak House

The food at this restaurant is amazing and the service is excellent.

Ordered Bonzai to go last night night for dinner and it was absolutely disgusting. I ordered the hibachi steak and it tasted like organ meat of some kind, it tasted like low quality scraps of beef that they had left over and cooked up with lots of nasty gristle. Definitely ruined our night. Also the shrimp appetizer was so fishy and gross that it ruined both our entrees and added insult to injury with the hibachi steak dinner. The vegetables were still hard and uncooked. Chicken was dry. I called and spoke with the manager to get a refund and was met with lots of attitude and unprofessional demeanor she said that she didn 't like how I bashed her company online, she wasn 't gonna approve of the refund and I can just decide not to eat there anymore because I posted an online review. Just to let yall know how management handles problems.

THE RICE IS SO GOOD I WILL DIE FOR A BOWL OF IT IF YOU EAT HERE ORDER THE CHICKEN TERIAKI WITH DOUBLE RICE

Our service was good as our waitress was kind. Our food was terrible. We had sushi and did not eat hibachi. We had vegetable tempura that was the worst I’ve ever had. It was exceptionally greasy. The taste was bad like old oil. My guess is that the temperature on the oil was not hot enough so they had to keep it in longer than it should (instead of flash frying) causing the vegetables to soak up all of the old grease. The grease itself was brown in color. They were nice enough to take it off of our bill when we asked them to take it away. Then our sushi came and we had two rolls that were rolled in tempura and supposed to be flash fried also. They must have used the same oil and technique because it was disgusting. I only ate half of my roll and couldn’t get through any more. My rice was dripping in grease. My plate had a pool of grease on it. The rolls that we ordered that were not like this were just ok. The fish is not great quality. They also forgot one of the rolls but removed it from the bill when we brought it to their attention. It is safe to say that I would never recommend eating here. The people were nice but the food was at the top of my list of worst food experiences. I included a picture of the brown grease that was dripping from my rice/roll. This is after I soaked up a lot of it with a napkin.

For the first time it's good. The bad thing is that I asked the waitress for another plate of broth and she ignored me and never came back. And the place is I think about 40