Taco Bell - Dunkirk

I want to show love to a young man named Connor. He was soooo polite and went beyond the call of duty to take care of me and my family. Thanks again for making my day go better!

The staff that was working on my last 3 visits to this Taco Bell location has been compiled of nothing but unprofessional, incompetent and rude young adults who obviously have no care and/or respect for the business and it's customers. On these last couple of visits I was met at the loudspeaker with yelling, sarcasm, inappropriate/disgusting sounds, sexual innuendos and more disturbing annoyances through my entire order. On my last visit not only was i met with the same ridiculousness as the past couple times, the manager who was taking my order over the loudspeaker was laughing at the other employee disrupting my order with yelling and other loud noises. When I pulled up to the window I asked the manager (who is around my age, 19, I recognized him from high school) who was making noise over the loudspeaker and told him that this has been an ongoing problem and he should be fired or at least reprimanded. He then informed me that the young man who I believe's name is Keegan, who was making the noises was also a manager and he had no authority over him. I dropped the issue, paid, drove home and my entire order was wrong. Will not be returning to this Taco Bell any time soon.

This is a concern/complaint about your Dunkirk, New York location. The address is 10517 Bennett Rd, Dunkirk, NY 14048, United States. We visited this location on Saturday, August 19th at around 3:45pm. This restaurant is a MESS. It took 10 minutes for someone to take our order (we were first in line). The receipt machine was not working and no one got a receipt or knew their order numbers. The staff was slow. There were 7 employees present at the time and all but one was walking around laughing and cavorting and NOT working. These were all young men who were more interested in talking and eating candy than working. I literally watched a staff member pop candy into their mouth and then go to the food prep line. It took another 15 minutes to get our order. The staff repeatedly came to the front and announced the order number to guests how had NO idea what their order number was due to not receiving receipts. This lead to further delay as the staff didn 't seem to be able to tell guests what food items were in that order number. The front of house was disgusting. There wasn 't a single clean table and the garbage was overflowing. Eventually, after waiting a very long time and watching how our food was being made we decided we didn 't want to eat there and felt that food safety didn 't seem to be important to the staff. We asked for a refund and were told, we don 't do refunds . After we complained about the dining room being dirty a staff member came out and changed the garbage. The entire time he was on his phone talking about getting beer for his night out. The hot sauces were nearly empty and there was only one kind available. Other guests were getting upset and complaining about the chaos and long waits. This location needs some serious management. The staff have no direction and don 't seem to know how to problem-solve or do their jobs. If the health department showed up you would have issues with unsanitary conditions and staff not washing hands and eating on the food prep line. We would like a refund of our purchase. Of course, we have NO receipt because they couldn 't give us one. We ordered a #3 Taco Bell combo and a Nacho Bell Grande. I would like a reply to this complaint.

Well when we arrive the manager was out front smoking a cigarette talking on her cell phone in uniform. I'm not one to get mad at people smoking cigarettes but do it out of the public eye. Also store was empty waited 10 minutes for my

The managers are the worst ever! They're rude and unprofessional.