Steak And Hoagie Factory - DOYLESTOWN

Great place for a very fresh and tasty hoagie. The Italian is definitely one of the better sandwich I had and that is good enough that I have become a regular customer. Considering how much bigger and better the sandwiches are compared to what you would find at Wawa, they are also a better value.

The best chicken cheese steak in Bucks County! The staff is incredibly friendly as well. I visited again the other night to enjoy a cheese steak in memory of my dear friend Mike Payton, who passed away in February. He introduced me to this place a few years ago, and the food is just as fantastic as I remembered. The staff remains outstanding as well!

There were only three employees working, and one of them appeared to be new and seemed a bit overwhelmed. While one team member handled the cooking, the more experienced employee worked hard to manage orders, clean, and take payments. Some customers had been waiting for their food a bit longer than I did, but it was only by a short while. A few patrons exaggerated their wait time, claiming it had been two hours, which was not the case. One particularly intoxicated customer almost caused a scene as he struggled to stand. Despite the chaos, the staff managed to process the orders, and the food was still delicious.

I always have a fantastic experience at this restaurant. There are so many positive things to mention about this place. The food is excellent, especially during lunchtime. If you sign up for their email newsletter, you can often enjoy great discounts. What stands out the most, however, is their attitude towards guests. They treat everyone like individuals rather than just customers. For instance, if you need to use the restroom, they don’t mind if you haven't made a purchase. If you need a glass of water, they’ll gladly bring it to you without hesitation. This customer-oriented approach is truly commendable and is the reason I will always choose this restaurant when I’m in Doylestown. They stay open late, are always friendly, and go above and beyond without a hint of negativity. Other businesses could really learn a lot from them. Thank you for your wonderful service!