Gaucho Grill - Downey

Todo bien. Food was delicious would come back with my family

Great empanadas and parrillada! Delicious sides and chimichurri. We had an excellent experience.

I was so excited to take my father to this restaurant and it was the worse day ever. I made reservations for 5:45pm. And this is what happened : Sunday June 19th at the restaurant located in Downey California. • Got there at 5:15pm, the hostess seating people was not friendly at all, she couldn’t find our reservation I had proof and the text confirmation, and we were not on the list. MANY OTHER PEOPLE OUTSIDE WERE UPSET JUST LIKE ME THAT RESERVATIONS WERE NOT IN THEIR SYSTEM • I told the hostess I will wait for a table to open up and we headed to the bar. • It was not not that busy the 4 of us sat at the bar , and I had asked for drinks and after 30 minutes I asked again, and we kept getting ignored. Total of 6 people at the bar coming and going and we kept asking and finally a Guy around 5:20 pm asked us what our drinks were for the 5th time. Then 5 minutes later the bar tender left to talk to his friends and didn’t make us our drinks Finally I got upset and asked someone to help us and after almost 1 hour I got my drinks. FYI: THE BAR was not so busy for us not to get our drinks • Then appetizers took forever, and we never got small plates or forks we had requested it like 20 minutes prior. Finally, they bring us plate after we were done eating our appetizers. WE HAD TO EAST WITH OUR HANDS AND NAPKIN THE APPETIZERS HORRIBLE HORRIBLE SERVICE BAR TENDERS WERE ON THEIR PHONE, LAUGHING TALKING AND DIDN’T REALLY CARE ABOUT TAKING CARE OF CUSTOMER. I GO BACK TO ASK FOR A TABLE AND FINALLY WE GOT SEATED. I WILL SAY THIS THE WAITRESS WAS EXCELLENT “DANIELLA “SHE WAS VERY NICE; OUR FOOD TOOK SO LONG TO COOK, we know it takes awhile about 30 minutes for the food to cook but we had to wait another hour for the food and after waiting THE CHICKEN WAS COLD AND UNDER COOK THE SIRLOIN LOOKED LIKE IT WAS SEATING IN THE KITCHEN FOR A LONG TIME. ALL AROUND MY FATHER SPECIAL DAY GOT RUINED HE WAS HUNGRY, AND CLOSE TO 2 HOURS BETWEEN THE BAD SERVICE AT THE BAR AND NOT HAVING OUR NAME ON THE LIST WE GOT SEATED $300.00 BILL $140.00 DRINKS TO GET THE WORSE SERVICE EVER. then the bathrooms were so nasty and dirty paper all over the bathroom looks like nobody cleaned those bathrooms since early morning. I wish I had taken a picture. It was gross. We couldn’t use the restroom of how dirty it was. I saw a male and asked him if he was the manager this was around 7pm he told me he was the operations manager, I had explained to him everything that we had experience and all he said to me “I’m sorry” and asked for my name “ and said “ OK thank you “ what kind of operation manager acts like that without caring or offering to help. He was seating having an alcohol drink on his computer and not even taking the time to care about how we felt, he didn’t offer to come to the table to talk to us, he took another zip of his drink and kept going with his business. Its sad and unacceptable how we were treated and how the bar tenders ignored us and all the bad experience we had. We drove from Ontario to try this excellent restaurant and it was the worse. My father left upset and my sweet mother left crying because she could enjoy her steak because it was COLD!!!! The bar tenders do whatever they want, and I blame the Operations Manager for spending more time having a drink and his computer thank getting up and getting involve making sure the restaurant is running accordingly. I was not the only person upset people were lining up outside MAD because of reservation and bad service. I would like a call back from the Manager or owner this is not okay and my parents day worse ever at a restaurant. I will appreciate a call back

Food was good , just wished it was hotter , by the time it came out to us it wasn’t warm anymore . Complimentary bread and chimichurri sauce is amazing . Our waiter (forgot his name) was amazing as well , very tentative! When our food came out my daughters food (kids meal) wasn’t ready he went back to the kitchen and didn’t come out until it was ready which meant a lot to me . Ambience is nice , will definitely be back for brunch !

Service was bad beers not cool enough food was delivered separate for 10 minutes difference I was not happy at all 😓