Rockaberry - Dollard-des-Ormeaux

I ordered veggie nachos through DoorDash, but when they arrived, they were burnt. I went into the restaurant, and while they were able to refund the nachos, I felt frustrated. If I had wanted to pick them up myself, I would have, which would have saved me time waiting for the food, the DoorDash fee, and the tip. It just doesn't seem fair that I have to waste both time and money over a mistake that could have easily been resolved. I would share a picture of the food, but I’m not sure how to do that.

I really love the cheesecake at this restaurant, but unfortunately, the service is quite lacking. We asked to have a slice of cheesecake set aside for us, and they assured us it would be reserved. When we arrived, though, we were told that there were no slices left. Initially, the staff member suggested we must have called the wrong location to make the reservation. After clarifying that we had indeed called the right place, he then said that they don't actually reserve slices. Why didn't anyone mention this when we first asked? It was quite disappointing. To make matters worse, he didn’t apologize or take responsibility for the mistake.

The prices have increased significantly, and the portion sizes of the pies have slightly decreased. Nonetheless, the pies remain delightful.

We tried some smoothies, and they were simply amazing. We also indulged in a slice of heaven: the caramel cheesecake!

I had a craving for pie, and even though I’ve visited this restaurant multiple times, they never have the key lime pie I desire. Still, I decided to sit down. As usual, they neglected to provide utensils and napkins, didn’t check on us, and failed to refill our water. I ended up having to get up and request to place our order. When the food finally arrived, they brought the wrong soup. It took another 30 minutes to get the correct one, and by that time, the bread on my sandwich was rock-hard and inedible. I was really let down.