Encore Teppan - Diamond Bar

Tired this place for the first time and it was awesome. From the hostess to our chef, everyone was very sweet and warm and the food was amazing. This was the first time my kids tired Japanese Tappan and the loved it.

Good customer service. And that's what brings you back as a repeat customer.

This is an excellent place to try. Like it better than a major competitor. They pay attention to the details.

Good to have s nice sit down place for good food in Diamond Bar Vegetarian options: All items have meatless option Kid-friendliness: Family oriented

I usually don’t write reviews unless it is necessary. I am writing this review so that people are aware. I made a reservation at Encore Teppan everything was well. We were seated in the bar table because they didn’t have enough space at the grill. once they sat at the grill, we waited, probably for like 30 minutes before the chef arrived. they took our orders and everything was going well. The chef did take pretty long because he was new and that was understandable. I then told the waitress that I wanted to add another order to go. The waitress told me I will add it and that the chef could cook it and then you could just put it in a to go box. when the chef was cooking the food, I did tell him that I had an order to go. however, somehow it ended up being just like a side order like a little bit of chicken, the fried rice and no vegetables included. So I thought that they were going to charge me just as like side orders and not like the whole meal. So basically, I did not get my soup and enough meat veggies on my order. When I got the bill, they charged me for the full plate of chicken with fried rice , soup salad. I then told the waitress that it’s not OK to charge somebody something that you’re not giving them their full moneys worth. I think that it was unfair and that they shouldn’t have charged me for something that they’re not giving me. We arrived at seven and left at 10 PM. The chef took extremely long to cook our food, and I had the patience to wait, and it is very unfortunate that they didn’t give me what I ordered. I was tired so I didn’t reach out to the manager but I definitely recommend if this happens to you call the manager and let them know.I hope this helps anyone trying to come to this restaurant.