Subway - Detroit

I’ve never had such a bad experience at any restaurant in my entire life. I am a Restaurant Manager of 19 years. The “Manager” was very rude and super confrontational the entire time. No one was behind the counter when I arrived. I waited a minute or two. When no one came out I went to head to the counter at the gas station just to make sure they were open. Halfway to the counter a woman starts yelling at me. “You don’t need to go up to them and bother them when we’re not behind the counter.” Oh I’m sorry I didn’t know if you were open or not. “Yea, don’t do that. The sign is on so we’re open!” I was literally about to walk out, as if open signs are real indicators now a days. I remained pleasant used my pleases and thank yous then she wanted to argue that she couldn’t make a Subway Melt. I told her that I have gotten here before. Then she finally realized that they call it an All American just with different cheese. She made my sandwich. As I was cashing out she said you can run your card when you’re ready. I said oh I’m paying cash. Que the giant eye roll. This manager had the worst attitude. I’m surprised she’s in a management role. I understand how frustrating work can be and the general public but she was just combative the entire time. Do not tell your customers what to do. Do not try to condescend or talk down to your customers. Use your manners. I suggest training her in customer service and proper communication. I tipped her $1.61 on $12.39. I normally tip $5 every time. I can’t believe I had to make this review but she was awful.

ORDERED A SUB TODAY AND THE MEAT TASTED LIKE IT WAS 10 YEARS OLD WASTED MY $12.00 DO NOT GO THERE THE FOOD IS NOT FRESH ABSOLUTELY DISGUSTING ?

Wouldn’t make a mobile order until I arrived and verified that I ordered. This is the ONLY ‘business’ that has ever done this.

Just what one might expect from this chain decent food and

Always a pleasure to visit this location.. Pam takes care of customers, nice,polite, and makes sure your order is