Capri At Miracle Springs Resort

Overall such a great experience here! We arrived a little late into the night. I recently lost my wallet sadly and with that I lost my ID but we already had the room booked and everything thankfully the two woman in the front desk helped my wife and I check in anyways! Throughout the days we were there the staff were all kind and courteous to us, we went to the spa reservation desk and the woman there were so helpful as well with all the questions we had! Josefina was hands down an all star along with the other woman with her I didn’t catch her name sadly but she worked along Josefina! Thank you to all the staff there for making our vacation a memorable one!Rooms: The room was clean and well organized when we arrived they even gave us extra towels on the bed for the mineral pools they had outside! Two televisions a nice bed and if you have more guest staying with you they had a pull out bed sofa in the “living room” as well!Food drinks: There was the restaurant inside the hotel also a gift shop that also sold snacks and drinks along with plenty of vending machines with drinks and snacks!Noteworthy details: We had a room with the “Mountain View” and it delivered! The room was clean and the balcony had the most gorgeous view, at night you could sit out there and star gaze as well!

The resort itself is fine enough. Main pool was down, and the whole place was kinda empty. The services were fantastic though. Major props to Rosalinda and Hyram for the massages!! We will be back.Rooms: 3/5

I was pleased, most pleased with our overnight stay here, and I would highly recommend it to anyone!At first, I thought the other patrons would be young, pretentious LA-types and was happily surprised at the all-ages normal people vibe. Around the pool at night there were a lot of small groups of all kinds and everyone was pretty chill. Very kid and family friendly as well. There 's 8 eight mineral pools/Jacuzzis of various sizes to choose from as well. It was all night Adult Swim after 10pm.Our second floor hotel room looking over the pool area was nice and not too noisy. The views in the morning of the mountains were breathtaking.The resort also has villas and Presidential Suites available; we might consider a villa the next time we visit. Pets are allowed from what I saw unless they were service animals. I didn 't check out the Grand Ballroom, Meeting Room or the Spa.We enjoyed our stay and look forward to more in the future!

I 'm not sure how anyone could grade this place higher than 1 star. Hotel is very very old and dirty. The main pool is nice but the 7 other pools are small hot tub sized. The ice machine was broken. The elevator was broken. The rooms are ancient. Our ac unit was broke so the room was ridiculously hot until they finally brought a portable ac unit to our room. The beds are old and lumpy and our room was infested w roaches. Oh and the food at the restaurant is awful. This might have been the worst hotel I 've ever stayed in. Stay away.

The five stars here are all for Adam, the world class server in the resort's restaurant, Capri. Wait staff worldwide and in his own premises could learn so much about attentiveness, enthusiasm, consideration and friendliness from this guy.