Starbucks - Des Moines

As a former Starbucks barista, I know how to order coffee from a Starbucks. I also understand that I have a certain expectation of any and all Starbucks locations, understanding the f when things are busy, and the sheer amount of differentiation of the menu items. That being said, I think the partners at this store need a bit more training. As I stood in line, the guest ahead of me wanted to use their rewards stars, and between two different partners, they couldn 't figure out how to complete the transactions for this customer. When it was my turn, I asked for a grande drip with sugar cookie syrup and half and half. The partner stared at me for a moment before replying, I don 't know what a drip is as she started to glance around the store. I may have looked at her in disbelief as I said, hesitantly, ummmm...coffee? Her response was, oh, you want coffee? I looked around to ensure I was actually in a Starbucks before replying, yes, that would be coffee. I paid and moved over, but the partner continued to stare at me as she prepared my drink. Am I old? Are we not referring to coffee as drip coffee anymore? It could be me, but it 's my regular order. I travel a lot and frequent many many Starbucks. This was my first encounter with this level of confusion.

Your guys system went down which screwed up our whole morning. Going hungry and tired today.

Amazing staff, they do a wonderful work to get the drinks out in time and they always taste amazing!

Staff was quick and friendly and had order ready within seconds and it was absolutely delicious!

I"m a downtown resident and been going to this Starbucks for years. After traveling around quite a bit including the original Bux, I can say this is probably the best group of associates they are always accommodating and really nice and it doesn't matter if they are new or long time baristas. Never had a bad experience. Their manager is also stellar. Keep up the good work and the good drinks.