Nando's - Derby

Nice welcome on arrival and good food served quickly. The thing which put us off was the dirty cutlery which still had debris on and the cutlery was not washed at a high enough temperature as it was showing water stains. We have experienced this before and have commented on before. The correct washing of cutlery is a very basic hygiene standard.

After an hour of waiting one plate came out. We had to complain before they started making the second meal. It was nearly 2 hours before the food finally arrived and when I started to eat it was stone cold. They offered to give me a voucher and took my details but still not received the voucher and I am not confident that I will receive it.

Food came out butterfly chicken was not a butterfly chicken was the size that fitted into a burger my food went cold waiting for you to you make my wife’s food then you never changed the rice or chips and they were stone cold pathetic excuse of a service

We were served by such a lovely man named Dean, he was amazing, his customer service skills are impeccable. We come quite often but never had a laugh and service like it.

Came here on Tuesday, we had to wait for a table although be it only 15 minutes, but walking through the restaurant being shown to our table, there were so many empty tables (no exaggeration at all! we couldn’t believe it. Either way, ordered at the bar, everything we wanted from the menu they had, nice and quick to order. Food came out so so quick! Food was lovely, chips were nice and hot. The server came to check on our table after my husband had completely finished his meal and I only had a few bites left, but was a lovely time! Would certainly come back to this Nando’s :