Kfc - Delaware

The biscuits were hard as a rock the macaroni and cheese was old and crunchy the chicken was cold and old it was terrible

Had a coupon for a free sandwich ask if I could have it with no bun and was rudely told no. Never heard of such a thing and I?ve worked in the food industry a lot. No substitutions I can understand but if I can get the sandwich without pickles and that?snot a problem why can I not get it without a bun? Managers answer, because the coupon says sandwich. They have a dirtyrestaurant and subpar food so should probably at least be friendly. Don?t even know why I?m making this, this place has beenlike this for so many years nothing will ever change. If you can just drive farther to another KFC I guarantee it?ll be worthit.

I received terrible customer service. I went through the drive through and didn?t receive something I thought I ordered. Apparently the young man didn?t hear me correctly and didn?t add it to the order. The woman who provided the terrible customerservice was, Anne. She grabbed the receipt to show me the item I asked for wasn't on the receipt and waived it in my face sofast I didn?t have time to read it. So I asked to add the missing item to my order and paid for it and also asked for theoriginal receipt so I could make sure it was correct since I never got a good look at it. I saw there were two side items on itthat I didn?t order and asked for them to be taken off. She tried to argue with me about the side items being in the kids mealsbut I had ordered different side items for the kids meals. Eventually she begins to issue me the refund and complains to theyoung man at the window about me, right in front of me. I interject and said that he was the one who didn?t hear my ordercorrectly and the situation wasn?t my fault. As she was handing me the refund she was VERY condescending and said somethingalong these lines ?It?s loud in here, sweetheart, we?re busy. We have people back here and in the front of the store. You?re notthe only customer we have, sweetheart.? She didn?t want to take the time to provide good customer service and solve the problem.She just wanted me out of the way because they were busy and, instead, Anne treated ME like the problem. All I wanted was totake home a correct order of food and not be overcharged. I didn?t think that was too much to ask. At no time did I raise myvoice or act inappropriately to deserve to be treated the way I was by Anne. I have been to this KFC many many times in the pastand have always had pleasant interactions with staff there. This was the exception.

I had ordered extra sauce, but unfortunately, none was included. Also, the chicken breast seemed to be a strange white jelly, possibly undercooked. On the bright side, the fries were tasty.

I have always found KFC to be inconsistent in terms of the quality of their food. It doesn't seem to matter which location you visit. Despite ordering late, I was disappointed to find that the biscuits were extremely dry and tough, as if they had been sitting out all day. The chicken was also dry and tough, giving the impression that it was old.