Pollo Tropical - Feedback

I have to say their ads look so much better than the food you get! Both items we ordered were very different than the pictures inside on the counter when orderi...

My recent visit was not busy (Il) and the food was good. However, I was very disappointed that the chain apparently removes the sauce and the fastening bar duri...

At home. Food is extremely good. Finger lick chicken is baked for perfection. Had a pineapple too... The disadvantage of this Pollo Tropical is that it is under...

The app is very easy to use. When I arrived, no one even recognized my presence behind the counter. I looked around and took an order with my name, not a check...

My wife likes it, so we stopped in. Very clean. Employees are polite professional. She enjoyed it. I came home BBQ some hot dogs with homemade onions!

Terrible atenttion the clerck chasier was mad she doenst want to gave me my change was by car pick up today monday June 26th at 12:48:04

If only the food at Pollo Tropical wasn't so good. I would NEVER return to this place. What a bad service that man who attends the drive-thru because I mentione...

I ordered a platter of steak chumichurri and I got burn chicken platter...they always are busy being distracted and usually making mistakes. And the worst part...

The food is good but the service is terrible. Every time I go there they are rude and they get my order wrong.

Why is customer service so bad? Why are the employees and mangers upset about extra cilantro garlic sauce, that I stated several times I will pay for? Selene wa...