Pizza Hut - Decatur

I ordered my food online around 830. I chose to go online because when I called the number to order over the phone nobody answered the phone and I waited 10mins and still the phone just kept on ringing. I ordered delivery and I used the tracker with the text updates. I got a txt at 954pm saying my food is on the way...it is now 1050pm and I have no food and still no answer from anyone over the phone. The pizza hut is literally 2.2miles away from me. I'm not sure why I got a confirmation txt but no pizza??

The pizza is good when it's made correctly, but I've had to get the pizza remade almost every time i've come here. When I ask for double pepperoni, and open the box and see the norm (2-3 pieces per slice) I'm going to tell you to remake it absolutely every time, even if an employee wants to give some attitude about it. It's like how much pepperoni would be on there if I hadn't asked for extra, none? Same thing with when I ask for extra sauce. Would there just be no sauce if i didn't ask? Other than that, it's good pizza, but the employees are either all high all of the time or just aren't mentally present when they are making the pizza until they get a complaint.

Great $5.99 Online Carry-Out Special this week! Pizzas were delicious, made fast and the staff was friendly.

I ordered my pizza at 9:06 with an expected delivery of 9:55. It only arrived 30 minutes later and it was literally cold. We had to put the pizza in the oven. The driver said she was lost because her navigation no longer worked. We're 3 minutes away from the store. What?

I ordered my food online at 830. I decided to go online because when I called the number to order over the phone, no one answered the phone and I waited 10mins and still the phone just kept on rings. I ordered the delivery and used the tracker with the text updates. I said a Txt at 954, my food is on the way... it's 1050pm now and I don't have any food and still have no answer from everyone on the phone. The pizza hut is literally 2.2 miles away from me. I don't know why I have a confirmation-tx, but no pizza?