Firehouse Subs Decatur

45 minute wait for 2 sandwiches is ridiculous when you have 6 employees behind the counter working. None of them in a rush, taking their time and no explanation on why we were having to wait so long. Lots of angry customers in there.

I usually place my order on the app. My sub always tastes good and fresh. They are good hard working people that care about what they serve. Keep up the great job!

45 minutes waiting for 2 sandwiches is ridiculous when they work 6 employees behind the counter. none of them in a hurry, took their time and no explanation why we had to wait so long. many angry customers in there.

Customer service was horrible. After waiting 25 minutes I went to the counter to ask about my order only to be told with an attitude they were working on it. After another 10 minutes I went to register for a refund and was not given a full refund. I had to ask for the full amount to which the manger responded saying they wouldn’t give me a refund for the unopened bag of chips. After I asked again for a full refund for which I was owed he threw a 5 dollar bill at me and said to keep the change. He then fussed at me the whole way out the door. Terrible

Been here at least a dozen or so times and my sandwhich n chili is always very fast and very good. Keep it up guys!