Breakwater South Beach

Lily and Kai went above and beyond to accommodate us during our weekend in Miami ?We are so appreciative and definitely will be back

Nice hotel spread between multiple buildings with a central courtyard and an elevated pool. There is a restaurant and a gelato shop on the property.

DO NOT STAY HEREDuring our 4 day girls’ trip we stayed at Breakwater Hotel. After complaints of plumbing and a strong mildew smell, they transferred us to another room that also had plumbing issues. We were unable to request yet another room because were told for 2 days “only a manager can help you”. Kia, the manager, was present on our final day. I was given a business card and told to email my complaints and I was given a refund of $82 service fee. I explained to Kia that the $82 was offensive, given the plumbing issues in both rooms, one room with strong mildew odor, inconvenience of having to switch room, and given the run around with attempting to have matters resolved with the 2nd room. We would have been transferred to a 3rd room if we were able to speak with a manager. Only front desk staff were available on the last days of our stay.My friend’s written complaint (also posted on Yelp), the inconvenience of transferring to another room caused us to miss an important dinner. I will also post reviews on several sites including the Breakwater site in case upper management cares enough about guest’s experiences and rectify their plumbing issues.The day after the trip I emailed Breakwater, I had to make several calls to get them to address my very detailed email of all what occurred during our stay. As I disputed the charge, Breakwater staff sent a statement “that I never made any complaints during our entire stay and that I was trying to beat the system”. Another Breakwater response was that we stayed the 4 days and didn’t go to another hotel – wow, we had already moved to another room and they did not care about or consideration that cost we would have encountered.Pros: delicious food, readily available fruit (oranges apples) and bottled water, reception staff was great, and the hotel was directly across from the beach.Cons: (1) you will get the run around when seeking a resolution, (2) management may make a false statement against you, (3) dead cockroach seen in hallway, (4) plumping issues – there were work crews on the 3rd floor working on 3 units as we were transitioning up to the 4th floor, (5) the lobby has a strong but good smelling air freshener scent. We checked in saying, it smells good in here! But later guessed that the strong lobby smell was probably to cover up mildew or other odors, (6) the wall art throughout the hotel did not reflect the multicultural patrons, the artwork should reflect all races of the people that make reservations there, (7) loud street noise, neighboring restaurant had live music late night, and (8) remodeled bathrooms but dated furniture.If I knew Breakwater was unprofessional and dishonest, I would have taken pictures of all towels laid down to soak up water in our rooms on both the 3rd 4th floor and called the state department over the severe mildew smell and plumbing issues – the room on 3rd floor. If we called the state department, Breakwater staff would not have been able to be dishonest and deny our unpleasant 4 days experience, and there would have been a record of the plumbing issues in the building. We do have a picture from the 4th floor of water not draining from the bathroom sink. The lessons learned take pictures of everything wrong and never book at Breakwater Hotel South Beach!My friends and I did not think that we had to cover ourselves and defend ourselves while we were on vacation. What a huge inconvenience and disappointing experience. I thought I was going to have a great time, for that was my first trip to Miami.

I didnt stay here. I heard the music and came in for the show. The dancers were very pretty. The music was good. The drinks were amazing.Food drinks: Drinks were great. The sugar cane was a special touch.

This hotel is totally vintage South Beach older but, renovated and clean. It is located right on the main strip of South Beach where all the action is. The staff is extremely customer oriented and friendly. When I got to my room they called the room to see if everything was up to standards and if I needed anything WOW I can't tell you the last time that has happened to me in Hotel! The head of house keeping Metthra brought me extra towels with in 5 min and so nice and friendly! Kai, Elsa, Alex, Dania and Harold all super friendly and can not do enough for you! As I mentioned it is on main strip so if you go to bed early or have young children it might be a little noisy late night. I traveled with my 17 year old daughter so the later noise from music outside did not bother us. Great hotel for the Price and would different stay again.