Ben Jerry’s - Darby Township

It's an ice cream shop but maybe needs to downsize because it doesn't get a lot of customers.

Food great! Ben and Jerry’s is awesome if you like unique flavors.Service wise I don’t care if you’re young and a student. Customer service is important. Please be patient with your clients. Asked if it was free cone day and the young girl was frustrated because many people were asking about it on the wrong day. I understand it’s not your fault, but don’t be so irritated with clients because of some mild misinformation.Anyways great ice cream!

I have been coming here regularly recently because this is one of the few ice cream spots I know of that offer fresh NON-SOY VEGAN ice cream.Yesterday March 27th, 2024 around 6:20pm, this EMPLOYEE was SO RUDE and actually COMBATIVE!I was surprised because the employees here are usually welcoming and friendly when I’ve come here. She wanted to keep mentioning a SHAKE, even though I clearly said I wanted the LARGE 3 scoops in the plastic cup.After she scooped the bowl which I didn’t want, she wanted to try to PLOP it into the plastic cup and I said “No, I want it newly made!” Doing that would mess the integrity of the ice cream and the setting of the toppings (which they could be more generous with).I was so unhappy I returned to the restaurant the next day and told the manager Silvia about this employees behavior. She made me a new one PROPERLY but I just don’t know if I’ll keep coming here anymore and probably look for another spot because upon reading all the reviews it seems this has been an issue in this establishment for years now which is why it’s probably EMPTY usually because the locals have learned not to go there.The ice cream is TASTY but this experience really turned me off. I would FIRE any employee that literally said not once, but TWICE that they “DON’T CARE”! Don’t care on unemployment then! Shoot!I think the only reason some come here is cuz this is the only Ben Jerry’s for over 20 miles and in the whole city. What a shame.This is such a prime spot near the universities and a lot of other establishments but a business will lose the money they don’t make.I’ve been in the serving industry a long time and would NEVER treat a guest this way! You are being PAID to not be a jerk!

Ive been coming here for many years since they first opened many moons ago, the customer service is great. The issue I have is the fact that they don’t have every flavor in the freezer since it’s an actual Ben and Jerry’s I figure it would have at least that, it’s the strangest thing. This is probably the only B&J brick store in Philadelphia and has been.

Company dedicated to defunding police. Not good and shouldn’t mix business with politics. Bad ju ju there.