Pilot Travel Center - Dandridge

Went in to store and noticed that front area and coffee area were not very clean. The rest of the store was fine though so maybe a busy morning?. As I was getting my coffee I looked around everywhere for sugar and found that there was none left. I hadasked an older female employee for some and she seemed to be frustrated because there should?ve been some there which therewasn?t. She then came and checked and saw there actually were no sugar packets or sugar. She seemed frustrated by this fact.After about 10 minutes another employee (maybe a manager) came out with a bin of sugar packets. Come to find out that thereindeed were sugar packets right in front of me but I did not notice as they were totally different packaging than what sugar isregularly packed in. When I explained that I had found the sugar she made a face and seemed extremely upset and slammed the bindown on the counter and went to do something else. I could understand how this could be frustrating especially if it?s a bitbusy but as a director of a customer service department I believe this was horrible service. She should?ve came out andexplained that sugar is there but it may look different from what I?m used to. I mean even the first employee missed it. If acustomer needs guidance it?s their job to help. No matter how busy it is, how frustrated that employee may be or any othersituation. Every customer needs to be handled properly which would make the transaction and the customer experience a lotfaster. Instead you got a customer that?s confused not knowing what exactly to do not knowing if to wait or to leave and all hegets is 2 frustrated employees. Not very professional guys. I just needed some sugar. Which was right in front of me without meknowing. It would?ve taken about 20 seconds to come from the counter and say ?sir this is the sugar here. If you need some morelet me know!? Simple!

A nice travel center, cheap gas when compared to near by stations , the think I loved here is they maintain the gas station well and convenience store is nice. Windshield cleaning solution on each bay is clean , fresh and new. I specifically went on eachpump to check and they clearly maintain that and not like many stations with some dirty water solution. Kudos to the staffmaintaining this.

As you leave, be cautious of the enormous pothole that’s hard to avoid, and brace yourself for a steep, narrow incline with a stop sign at the end – it’s quite the adventure! Aside from that, the store is decent. The restrooms aren’t always spotless and occasionally run out of toilet paper, but I suppose the night staff is stretched thin, which seems to be the case everywhere these days. However, the employees are generally very friendly and helpful. Update: As of October 31st, the big pothole has been repaired. Thanks!

Niki was incredibly helpful in finding my shower log-in number, and she has a lovely smile.

I had a bit of a scary experience yesterday when a truck driver almost caused an accident. I quickly contacted the pilot office, and they called the police for me. Fortunately, the driver managed to leave before the situation escalated. I really appreciate the staff for their prompt response; safety truly comes first at this Pilot location. Thank you all!