Pakpao Thai - Preston Hollow - Dallas

Terrible service: slow, forgot items, not attentive. But the food was excellent! It’s a shame because I’m not sure I’d take a large group back again (there were ten of us).

Tried Pakpao for lunch during DFW Restaurant Week. The pork and shrimp dumplings were over salted which over-powered any flavor. Ordered the chicken with yellow curry and asked to make it spicy since the menu did not indicate it was a spicy dish. Waiter did not ask how spicy I wanted the curry. Big mistake! One bite of the chicken curry and my mouth and throat were on fire...even took my breath away for a few seconds. I love super spicy foods but I’ve never experienced that kind of heat before. Tried to eat a few more bites but it was tortuous. My boyfriend even tried a bite because he didn’t believe it could be that spicy and he about choked. Pakpao should either inform their waiters that the curry is super spicy or denote it on the menu so that the customer is aware before deciding to order it with extra spice. My boyfriend’s Pad Thai w/steak was delicious and super fresh. He ordered off main menu and not the DFW Restaurant Week menu. Not sure if that’s why his meal was perfect. Overall I was not the least impressed and doubt I’ll go back to Pakpao. There are way better Thai restaurants in Dallas than Pakpao.

So, it is my favorite time of the year — restaurant week! I went to Pakpao Thai for the first time and I loved it. My companion and I did the restaurant week menu, and it was more than enough for both of us. We started with the Sui Mai which are pork and shrimp dumplings and they were amazing. I’d go back just for them. Second appetizer was the crab Rangoon’s. Yum. So much fresh crab! Outstanding. For lunch we had the Shrimp Pad Thai, and Chicken Curry. To wash it all down, we had the delish Sangria. The service was friendly and the manager came to check on the table twice. The ambiance of the restaurant was great. Loved the food...will return!

Terrible experience. Our waiter was totally clueless. It took him 15 Minutes to inform us that the wine we ordered was not available (we sorta figured that out)! We ordered a different wine but he brought this time he brought the wrong one. Our waiter knew nothing about the menu and his timing for delivering the food and retrieving dirty dishes was awkward. When our order was much delayed, he said “we only have two cooks working tonight”. Who wants to hear that? Food was ok but not worth the wait. This restaurant has no one in charge and quality control is nonexistent. We will not return!!!

Took 20 minutes for a doughnut....kept forgetting to refill our waters, and just took entirely too long for lunch.