Baskin-robbins - Cypress

Disappointing customer service. We were there at opening time, 11am waiting outside the door. An employee showed up at 11:05, walked past us, unlocked the door, walked in, locked the door back up and never acknowledged us. So we took our business elsewhere.

The owner of this location is so incredibly unfriendly. We've been here numerous times because my kids love it but I hate giving him my money. I don't know why you'd run an ice cream store when you very clearly do not like people. I don't think I've ever seen him smile and he doesn't acknowledge customers when they walk in either.

It has been a long time since I've been to a Baskin Robbins. The ice cream was tasty. The service was great considering there was only one kid helping in-store customers at first. The other guys must have been filling call-in orders. I wasn't a fan of the waffle cone. It was very sweet with some vanilla and cinnamon flavor in it. Didn't taste like waffle at all. Overall, I prefer other places more, but I was mostly satisfied.

This place has bad customer service. Employees kept laughing at us and were exchanging looks with each other! Don’t come here! One of the employees took way too long to write a message on the cake and even wrote it like she didn’t care. Very very bad customer service. I’m never coming to this place ever again!!

I wanted to make a good review about the customer service because I almost didn’t go in due to the bad reviews on it. I’m glad I did though. When I went in, I believe it was a manager training a new employee and they were both very nice. They let me know of the deals and let me have time to think about what flavors I wanted.