Pacific Spice - Cumming

Always delicious food? and great customer service. I love here!!!

We usually order online and have it delivered and are always happy with what we order however, this time they fell short on the spicy salmon roll. We were disappointed, there was just a drop of the spicy sauce on the roll as if it accidentally fell on it. The rolls orderd were very small. Again we are usually always happy with what we order but this time we were disappointed.

The most disgusting Thai food I?ve ever eaten. I love Thai food so my family and I were hugely disappointed as everything in our order was inedible. The tofu tasted like rubber, the panang curry was gross, the soup had a strange flavor and the pad Thai was bland noodles with no peanuts, spices or flavors to be found. We threw the food away and will not be returning. Zero stars would be too many.

I ate here two weeks ago with my family, and it was fine. I?m vegan and had to ask a lot of questions to figure out what to order. The waitress told me none of the Thai dishes are vegan as they use either fish or chicken broth in every one of them. She worked with me and told me I could order the sesame tofu lunch special and get the miso soup and steamed rice as a substitute since the other soups and the fried rice contain animal products. I had a good meal. Today I returned with my family to order the exact same thing, but this time I was told by the same waitress that I was not allowed to have any substitutions whatsoever because her manager got mad at her last time since she made an exception for me. It?s unprofessional that she not only admitted that to me without any kind of apology, but also that she offered no other solution. I explained again that I?m vegan and eat no animal products so I need accommodations, but she was not willing to serve me. I even asked if I could just have two spring rolls instead of the soup. She said no. I asked if they could add some vegetables to the tofu in place of the soup. She said no. She kept telling me I could just give the soup to my mom, but she was missing the point. I told her it isn?t fair that I would pay the same amount as everyone else but not be able to enjoy the full meal. And besides that, she wouldn?t let me substitute the rice anyway. I told her she set the expectation last time I was there and the restaurant was willing to be accommodating just two weeks before, and that?s the only reason my family and I returned today. I told her it?s 2022 and there are plenty of people with different dietary restrictions. I don?t know why they would even list a tofu dish on the menu only to make it impossible for anyone vegan to make substitutions so they can order that dish. I feel bad that my family was looking forward to their meals and then they had to leave since the restaurant refused to accommodate me. I find it ridiculous that Pacific Spice would rather send an entire family out the door and lose all their business than just make two changes for me and serve plain white rice and a bowl of seasoned water with three tiny tofu cubes in it. I wasn?t asking for any kind of premium substitution. It makes no sense. I was shown today that this restaurant values their own convenience more than they value the business of people like me. I think this restaurant is incredibly unfair and selfish. They do not care to serve anyone with different dietary needs, and they should be ashamed and embarrassed at the lack of empathy they showed me today.

We have enjoyed the culinary delights of Pacific Spice since they opened their doors in Forsyth County. Their sushi is EXCELLENT and always fresh. Their Sushi chef is the BEST and most creative in the area. Their menu is pure awesomeness from the perspective that there is something for everyone. Thai, Chinese, or Sushi....we love this place.