Dunkin' - Cumberland

The Dunkin on Diamond Hill Road in Cumberland is one of my favorite stores. They always have a good selection of products and the staff is friendly, pleasant and really cares about their customers. Other locations could learn a lot by their example.

MAJOR room for improvement. I couldn 't believe what I just experienced as I was in the drive-thru line. We had a relatively small order, only having 3 donuts, 1 bagel, and a beverage. This order should not have taken as long as it did. I ordered and went up to the pickup window and that is where the mayhem began. We got our donuts and bagel without any trouble, and they said they would be right back with the beverage. Well, to put it straight, that did NOT happen! There was no line when we went up to the drive thru and by the time we were done they were almost leading into another establishments parking lot. After around 10 minutes, another person (not the original person) decided to come to the window. They asked what we were waiting for. Excuse me? It 's not like we 've been here for 10 minutes. We told them we needed the beverage, and a few minutes later they finally came back with the drink. When they handed me the drink, we still said thank you and the worker had no interest in talking to us. He didn 't say you 're welcome, and abruptly closed the window. So frustrating. On a side note, their prices are outlandish. For some reason a large Strawberry Dragon Fruit Refresher costs upwards of 4 dollars. In other locations, in the same county, it will be around $3.50. This is horrible, what can cause these prices to hike so much? Overall, there is so much room for improvement. I hope that improvements can be made, as I am a former Dunkin enthusiast and regular visitor.Kid-friendliness: Good kid-friendliness, they are allowed inside of the establishment and have many options kids would enjoy.

Order numbers should be called out when order is ready. Folks have to through everyone's order to find theirs. It's not that hard

I've seen this Dunkin go through a lot of staff changes over the year. Some great, some not so great. Typically, service is pretty good, and in years gone by, I would say very friendly. They keep pretty good hours, and the line usually moves pretty fast. Sometimes, there's a little congestion at the entry, and other drivers can get quite aggressive attempting to cut the line. Via the bank parking lot. All in all, it's not too bad for a dunkin.Parking: LargeKid-friendliness: No problem often large groups of teenagers at night.Wheelchair accessibility: No problem

I enjoy the hot Dunkin' Midnight blend coffee . A ? great brew to get the day started with just the right caffeine jolt!