Potbelly - Crystal Lake

Potbelly has the best tasting food easy order process and the order is always awaiting my arrival for pickup. Love this place “Crystal Lake, IL Location” You guys are the BEST!!!Parking: Always plenty of parking! Easy in, Quick and easy out!

Always clean. Great food. Fresh. Blond lady is a great asset to this location

OMG, the bread is delicious toasted perfectly. Slight crisp on exterior and soft inside. Split A Wreck plus hot peppers and onions...Nice alternative to Panera or other sandwich shop...Yummm.

If you work in a service industry you should probably be polite and respectful. Found one worker with red shirt and backwards hat extremely rude also on his phone and gotten order wrong.

This store is not a good one. Today I placed an on line order, and they quoted an 1 hour wait time. Only 3 employees, not a large line but no ability to accommodate producing a sandwich for nearly 90 minutes. With a post 2 PM promise time, and a 3 PM close time for the store, I have zero confidence in this place.Online tools do not provide the ability to cancel or change the order, and the store staff have no ability to cancel or refund the transaction without a 2 to 5 day wait period.The manager did a good job staying calm in the face of my irritability but she needs to find a new key phrase. The fifth time hearing I 'm sorry you feel that way but, I can 't help you does nothing to deescalate the situation.I doubt very much that they will actually process that refund.