Panera Bread - Crystal Lake

Panera employees cannot get the orders right. 2 of 2 commands wrong with panera. first at fox river grove gave me brioche instead of chiabatta brot to breakfast sandwich. I went back to fix myself. second order on the crystal lake. the same breakfast sandwich left the cheese. I didn't want me to hold this. too much to do, and I didn't want the personal to keep my order wrong, so I should have to wait in the load until they make a new one every time. I gave two stars because I like their summer coffee/drink deal and this is the only good thing about it so fat.

I remember when Panera used to be one of my favorite places to eat about 7 years ago.The quality, staff and serving sizes have tanked across the board while their prices are now through the roof.This location is the worst of the worst. The whole store needs a complete overhaul from customer service to food presentation to cleanliness. Carpets and bathrooms need a significant refresh/remodel. I was served with a clean' fork with a crusty straw wrapper or napkin stuck on it.Meal for 3 people, which included one being a kids meal, was almost $40 and we didn't even get dessert. Absolutely ludicrous for what's now a step above fast food. I regretted the decision to eat here.

Miss a lot of the old menu items but the new Thai Chicken soup is sooooo good. I'm in love with it- please don't get rid of this one! I've been coming here for almost fifteen years. Ups and downs over such a long period of time but I keep coming back. Always had good service and well packaged pick up orders. Delivery is always fast as well. Seriously, try that Thai soup- it's amazing.

Not thrilled about the value anymore. This sandwich was from rapid take out. $7.00. We will be going elsewhere from now on.

There's so much on the pricey side for like sandwiches but at the same time I really love getting a variety of cold herbal teas that they sell from the fountain.