Au Bon Pain - Crossing

I used to love this place what happened? Staff was rude he overcharged me for the worst plain croissant I've ever had in my life I fed half of it to the South Station pigeons.

Au Bon Pain made me a perfectly lovely Cafe Americano to give me strength for the rest of my trip :

I like their bagels and the coffee is not bad. Service is quick and they accept credit cards. prices are reasonable.

I got coffee and breakfast here many times this year on my commute and was previously always greeted with a smile from wonderful staff who gave perfect service while showing sisterhood in their interactions with each other. I also witnessed the manager defending her staff at one incident of extremely rude customer.This morning was _very_ different. I only recognized one person from earlier staff, the rest of the staff were completely male and new faces, which is fine until when I approached to order, the person who was supposed to be taking my order took a whole minute while staring at their phone before acknowledging me or making eye contact, did not exchange a single word during my order process or even a thank you when I ordered. As I waited for my order I noticed zero positive interactions in the formerly lively working environment and then when I got my order and looked for napkins I found they were not available. I found a dispenser that was placed on ten side facing towards staff instead of customers who need them and assumed that was a mistake and turned it toward myself to pick up some. Once I got some napkins one of the new staff members said are you done? clearly unhappy and turned the napkins dispenser backwards such that it is not available to the customers. When I was surprised and asked why not face it to customers? He said because... in a short and dismissive manner. I asked Did the owner change? and he nodded yes. A place who treats paying customers dismissively for trying to acquire paper napkins?!! No thank you! I am very sad for the old staff who were clearly good friends within themselves and very welcoming and friendly to customers. This place is not getting any more of my business.

Lovely attendance, I got a problem with my card when paying for my coffee and they were nice and patient with me. Ended up getting a coffee for free, which made my day