Crewe Hall

Was a nice location, loved the building interior, unfortunately the rooms were cold. My partner tried talking to the receptionist but she was more interested in stroking someone's dog. Luckily Peter who was from the tearoom saved the day. He was very friendly professional. Couldn't praise him enough. Rooms: 4 Service: 4 Location: 4

Lovely place to stay Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury, Great view, Romantic, Great value

Customer service is awful, our heating was not working in our room which the hotel knew upon our arrival but failed to tell us, when the room was freezing no one wanted to fix it and the receptionist bought a small manual heater up and was told nothing else could be done as the duty Manager was on the bar. No one wanted to sort our problem and not communicating with us was shocking! When checking out, l complained to which Emma offered me a full refund which I gladly agreed to. I then had an email a few days later saying we was basically lying and this did not happen and they won’t issue a full refund. They settled for a 50% refund. For all hotel which costs £150.00 per night, no heating and having to take time out of my own stay to chase the issue up and being told to we would get a full refund for them to say the receptionist didn’t say that is awful. For a well known hotel this was the last thing I expected

Spent a lovely couple of days here in the week. Decided to treat myself for my birthday. I enjoyed some wonderful meals, including an afternoon tea. I also had a lovely spa day complete with treatments. Staff were lovely and I was well looked after. Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great view, Quiet

Shame about the poor quality evening buffet. Nearly cooked sausage rolls, just warmed pizza pieces, dreadful sandwich selection. So easy to do better guys employ someone who cares. Rooms: 4 Service: 3 Location: 4