Harvester Crawley Leisure Park

This was the worst experience we have had at any Harvester. We went late afternoon so not very busy, but at first glance tables had not been cleared and staff were not very attentive, more interested in talking to each other. The salad bar was empty and no one was looking to top up. When ordering half the items we chose were not available and when the food we did manage to order arrived it was poorly delivered, looked as if it had just been plonked on the plate and in my case the jacket potatoes was not fully cooked, still hard. We waited an age for someone to come and clear our table but looking around there were many tables where people had finished and left and the tables had just been left with dirty plates and glasses. In the end I had to insist that a young waitress cleared our table before we looked at the desert menu. Really really poor, we won't be going there again and I will think twice about using a Harvester again.

Danni was great and extremely helpful today with my autistic son,the chef made great poached eggs and also made my son chips at breakfast time.great service

We are a family of 7 who decided to visit on a Saturday night after visiting family. We booked in advance and upon arrival waited 10+ minutes to be seated. We were sat on a wobbly table right by the door with a 4 month old baby on a cold night. which we put up with we ordered our meals and went to the salad cart with was practically empty. Our meals arrived and the restaurant felt like it got colder considering it was -2 outside. Only 2 members of staff were visible front of house. 30 minutes later they came to give us the dessert menus and left the dirty plates on the table. The waitress came back about 20 minutes later and took our dessert menus but still failed to clear our table. 20 minutes later 5 of the 6 desserts arrived I asked the waitress where the 6th was and she said I’ll check where it was. From where we were sat we could see the serving hatch and my dessert was sat getting cold. 30 minutes later after everyone had finished I said to the waitress that I was still waiting, we could see it sitting waiting to be served and that I wanted it taken off the bill which she commented I have been busy. By this time there were approximately 6 tables in the restaurant eating and all the tables were sat in coats and scarves due to how cold the restaurant was and at least 6 dirty tables where people had left and there wasn’t the staff to clear them. We have visited this restaurant several times on the past and it’s always been ok however this time we were left extremely disappointed and frustrated with the lack of service.

After working out where the car park was for this restaurant which we couldn't see anywhere where you had to pay if there even was chargeable hour to pay.We got greeted by one of the happiest waiter I've ever been served by he was a young man which I'm really sorry I didn't catch his name but he needed a five star given to him.I really felt for the staff here they seemed to be under staffed which in my opinion was why the food was taking so long we waited for nearly a hour for our dinner.Which I enjoyed my chicken bacon and waffle the other half had chicken and ribs which has to be the smallest portion sizes I've ever seen definitely wasn't worth the bill off over£47.00 and just the combination of small portion and time waiting is why I gave this 2 star

Arrived at the harvester on saturday evening really looking forward to a meal as there are no harvesters in our area and this was a treat before we flew from gatwick airport on our holidays, what a total disappointment. we had not booked as were unsure what time we would arrive but being only 2 of us hoped we would be able to get in. when we arrived and walked around the building we we pleasantly suprised to see that there were plenty of spaces but on going in and asking for a table we were told that they couldnt fit us in as they had 2 large tables to serve. looked around and there were 2 tables of 8-10 people seated, thought they were joking but no..... when we returned from holiday on a wednesday we thought we would try again but when we walked around this time the restaurant was busy and again worried we wouldnt get in but were greeted at the door by a group that were leaving who said they had waited 2 hours for their food and the meat they had received was only fit for their dog, they showed us inside the venue that there were queues around the salad bar as is was empty. again we left without eating......this has really destroyed my faith in harvester