Cincinnati Marriott At Rivercenter

I was looking forward to my first business trip to Cincinnati and my stay here based on the positive reviews but I was extremely disappointed by the end of it. I booked 3 nights and the hotel system somehow only had me down for 2 nights despite the Marriott app and my initial email confirmation showing 3 nights. After 2 nights, housekeeping and guest services were bombarding my room with door knocks and calls, and after I explained multiple times my booking was for 3 nights, they somehow added a 4th night to my booking which I did not want or need. Due to the confusion around my reservation, my door key stopped working multiple times making it very inconvenient to access my room. I had to make my way down to guest services over 3 times to get my key fixed. At one point I called the front desk from outside my room and they took 10+ minutes to send someone to let me into my room.For the room specifically, the bathroom mirror light was not functioning properly so I had a very dim bathroom lights for my stay. The blankets had mold spots. There was no housekeeping. I raised my concerns to guest services and they did not seem to care. The only positives were good service from the restaurant staff, and the room view was nice. Will not be staying here again.

Nice hotel, nice rooms, and clean. The front desk staff are a blast. They made me laugh and smile every time I approached the desk for something. The rest of the service was great all around. As far as some constructive feedback goes; the exterior of the windows were filthy. Trying to take a photo of that amazing downtown view and the windows are covered in dirt and grime that has been there a while. Second; The shower heads are too fancy and in the end weren't that nice. Other than that, full marks.

As an ex valet employee, Hugh Moore, the Convention Services Manager, is one of the nicest individuals I have ever had the privilege to talk to and know. He will do anything to assure everything is going well for the employees working at the Marriott, and anything to assure the guests at the hotel are having the most amazing stay possible. He is truly one of the most amazing people I have ever met.

Went on new years Eve for my friends wedding reception. There was four different wedding receptions going on at once they had no trouble pointing me in the correct direction, the DJ was good, they had the countdown, everything that would be at a normal wedding reception. The view was excellent overlooking the river everything was nice and clean services excellent

Have stayed here a handful of times and never have anything but great experiences ! This recent trip, Yaisha Wright assisted us with a couple things and was just a joy to work with. She really enhanced our stay.Great hotel, great breakfast, great people!