Mcdonald's - Covina

When my order arrived, I noticed that my name was called for a mobile order. I asked the manager if she could clarify what was included in the mobile order, as I wanted to ensure I wouldn't be charged twice for an order I placed through the app. Mistakes can happen, after all. To my shock, the manager responded, "I'm not telling you." Is this seriously how a manager behaves? It was incredibly unprofessional. I will definitely be reaching out to corporate about this experience. I asked for a refund and left feeling very disappointed.

The staff here clearly struggles with basic counting. I ordered a meal that was supposed to include 10 nuggets, but I only received 8. When I brought it to their attention, they seemed indifferent. They eventually gave me the missing nuggets, but their attitude was rude and dismissive. The manager, Aize, didn’t seem to care at all; she actually shrugged after offering a half-hearted apology. It was frustrating to feel like I had wasted my time and effort just to get the order corrected. I highly recommend avoiding this place. The nearby Jack in the Box has better prices and much friendlier service!

This was my first visit, and I arrived at 11 AM. I was helped by the kindest older lady, who was truly wonderful. I’m very grateful for her assistance. I regret not getting her name!

This location does a great job with online ordering. However, the downside is that they seal the bag, and if it's being delivered, the driver isn't allowed to open it. As a result, you might end up missing items like straws, napkins, or even extra sauce that you paid for.

These cookies were amazing! However, we felt a bit misled by the six-piece McNugget box, as we were excited to receive free chicken nuggets. The service was also excellent.