Starbucks - Coventry

The staff at Crosspoint Starbucks are the friendliest I have ever encountered. Wishing you all a wonderful Christmas for brightening my work trips every time I visited.

The service at this restaurant is incredibly slow, with insufficient staff and a lack of management presence. There seems to be a struggle to handle delivery drivers, drive-thru customers, and walk-ins. It appears that the team is in need of support from the owners. Despite the lack of capacity, Starbucks is still willing to accept payment after providing extremely slow service.

After alerting the staff to the presence of small flies on the cakes and biscuits, they proceeded to serve the remaining items to customers despite attempting to remove them. It is recommended to avoid this café due to serious food hygiene concerns.

Hello I am emailing following an awful experience at your walsgrave triangle store in Coventry. Olivier Way, Coventry CV2 2SH I arrived at your drive through at approximately 9:43pm on Friday 15th July. As a regular starbucks customer I was extremely disappointed to arrive and be told by the speaker machine in the drive through that the shop was closed even though I had googled in advance and told it would close at 10pm. Thinking this was an error I proceeded to the drive through window which was open. I called for service and I could see a member of staff with blonde hair wearing pink. I could see her through the reflection of the window. Watching for a few seconds I realised that she was in fact hiding from me. I made several attempts to call her and I sat there watching her hide and peep her head around to see if I had gone. She did not realise that I could see her. I made attempts to capture this on my phone. However this will most definitely be clear on your CCTV and you will easily be able to locate this from 9:43pm. She was standing by the toilets which are around the corner from the drive through window. I am assuming that the member or staff did not want to serve me perhaps because it was coming towards the end of the shift, however this is no reason to not serve a customer nearly 20 minutes before the shop had closed. In the end I drove out of the drive through and went into the shop to address the issue as I felt that this is not the good customer service I am used to at starbucks. In fact this is the worst. I explained the situation to 2 staff members that were there when I went inside. 1 of them had just come out of the toilet. Although they did not see what had happened, the member of staff attempted to stick up for the staff that was hiding by saying that she 'doubts she was hiding ' even thought I had video evidence. While I understand a united front and sticking up for your staff, there is no excuse to tell a customer they are lying when showing evidence. I have been treated unfairly. A manager then came out and I informed them of the situation. They did nothing and did not even apologise. I was told that they were closing early due to training or something. I would have been more than happy if a member of staff had been honest and said that they were closed rather than lying especially when I had evidence. Please could I request that this matter is looked into. I would also like your CCTV to be checked and the staff member dealt with accordingly especially after lying. The staff member stood behind the wall laughing

Really shocked at my recent visit to the Starbucks drive-through sit in area.. Staff joking around with each other sticking their fingers up etc.