Zaps Burrito - County Durham

Delicious burrito chips are a must-try! I can't wait to come back. The prices are reasonable and worth it. If you're in Durham, make sure to stop by for a tasty treat.

I visited this restaurant with my son, who is a regular customer here. Despite being very busy with phone orders, we didn't mind the wait. We shared some nachos and ordered 2 meal deals. The nachos were amazing, especially the shredded beef which literally melted in our mouths. When we went to pick up our burritos, we were served by a polite, friendly, and helpful young lady and young man. We didn't receive our fries, possibly because they were busy, but we also didn't remind them so that was on us. Honestly, we didn't even miss the fries after enjoying the nachos. The burritos were also delicious, and now I understand why my son loves this place. We will definitely be coming back again.

2x Burrito meal deal, good value for money. Staff member was very friendly and gave us great portion size. Spicy fries were well seasoned. Selection of cocktails to have with the food. Lovely decor around the restaurant. Will definitely be coming back soon!

I ordered a surprise bag the day before but after we travelled to Durham to collect it I got a message less than half an hour before to say they didn’t have enough left. Totally inexcusable after they accepted my order a day before. I strongly suspect that due to the good weather and Durham being busy they were doing good business so decided to sell my order for a higher price rather than reserving it and honouring the order. As customers have up to 2 hours before to cancel these orders Zaps should have the decency to give at least the same notice if they are going to mess customers around like this. Very, very poor customer service.

Ordered delivery to my hotel after arriving in Durham ill and tired. Ordered the vegan jackfruit burrito which is currently out of stock but the staff member called me to explain and offered me an alternative. He also explained that one of the items I'd bought wasn't vegan and offered me an alternative. My food arrived quickly and the burrito was HUGE with loads of tortilla chips and an extra taster of the other vegan filling option to try It was just what I needed whilst feeling so ill and away from home. So good I went back with my mum a couple of days after! Our burritos were just as good Super yummy, decent price and friendly staff. Keep up the good work!