Buffalo Wild Wings - Council Bluffs

Have not this situation in about 3 years. today went to lunch. tries to order an appetizer of the two rings for about 8 dollars. I could not order this, as the tweeper rings are now served only with the “sampler” that is 15.00, I wanted only the tweeper rings. It was said that this is exclusive for this bwww. I guess I won't be back. I don't like to feel upset, buy more, spend more for eating I don't want.

I haven 't been to BWW in over a year. To this location probably two years. Was so excited to have lunch today. Attempted to order a basket of onion rings as an appetizer only to be told THIS location is only selling their onion rings in the sampler . Which is double the price of a basket of onion rings. I asked and this is the managers of THIS store 's decision to handle their shortage to onion rings . Ridiculous to ask a customer to pay double just to get what you want. What is happening to customer service. So disappointed in the managemaent of this location

I should have learned my lesson when he closes store down so he wouldn't have to do any VA free meals. By far worst dining experience of my life. It started off with the host would not give me the the both that I asked for. There was nobody sitting there , it was not reserved, he just wouldn't give me that one. No excuse why. I ordered a Dr Pepper it came back all carbonation no no syrup and then to get a new one it took almost 30 minutes. I ordered a 30 piece medium I know what medium should be and how hot it it was way too hot I don't know if they're trying to burn the waitress to get rid of her since she was new and this was the way they figured to do it or what but I've been eating hot wings all my life and man that was way hotter than medium. The nachos I ordered were great jalapenos and everything just wonderful. Will not go here again. Will not recommend, to anyone.

Our waitress was amazing. She always checked in and made sure everything was okay. Our food in the other hand was terrible. The wings were dry and cold, even looked they were old and sitting out. And there was even a piece of hair somehow wrapped around one of the wings. The waitress did try to make it better but we lost our appetite so it didn’t matter. This place used to be the best, but it’s went really downhill.

Service absolutely sucks. Google shows hours open until 11pm. We walked in at 10.33pm. Both the male host and the female manager were rude and snotty and said the kitchen closed at 10.30pm. However while we were standing there there was a large platter of food brought out to one of the numerous tables of people that were all still eating. So obviously they lied about the kitchen being closed. I showed them my phone that Google shows them being open until 11pm. The female manager said in a snotty tone she didn't care what Google says, that it's wrong. We go there all the time but unless this is made right with us we will never be back.