Pizza Hut - Cottage Grove

The last few times we have ordered from this restaurant, our food has either been incorrect or missing items. During our most recent visit, they mistakenly put BBQ sauce on our pizza instead of marinara. I had to go back to get another pizza made, which was inconvenient with a hungry 8-year-old in tow. When we got home, we found a hair in our food, which was absolutely disgusting. They didn't answer the phone when we tried to call and inform them of the mistake, so we had to drive all the way back and wait for them to remake our pizza. It was a frustrating experience, and I definitely won't be returning.

Unfortunately, I have had difficulty finding good service at this restaurant. On two separate occasions in the past year, I ordered specific pizzas and they were delivered with the wrong toppings. The first time, I requested a credit for our next purchase, but it was never honored. The most recent time, they offered a credit or a replacement pizza, which would have taken over an hour to arrive. The staff was unfriendly, and I have chosen not to use this restaurant again in the future. Despite filing a complaint as advised by the store manager, neither the corporate office nor the local store has contacted me. It's disappointing, as this restaurant used to be a great place for family pizza nights when I was growing up and now with my own kids.

I ordered pizza and still have not received it two hours later. When I called the restaurant, they said they couldn't deliver because the lights were off. However, when I looked outside, the lights were clearly on. Why did they take my phone number if they couldn't call? Additionally, it seems the driver was unable to ring the doorbell. This experience was absolutely ridiculous. Pizza Hut, you need to do better.

This place let's you order food that will arrive cold and taste much like left overs from the day before all while charging you a $5.50 delivery fee . Not ordering here again ?

Excellent pizza, cooked perfectly. I had forgotten how good their pizza was. Stuffed crust and deep dish are perfect. Good value in their coupons and cinnabon dessert to die for.