Green And Pleasant - Cotswold

Really dissapointed with dinner had fish chips n mushy peas it was like wetherspoons food frozen fish n frozen peas was like a child's portion and too expensive 12 95 I think would not go again I expected better to be honest

A group of us ordered a variety of dishes from the menu, which were all satisfactory but not exceptional. Unfortunately, we experienced a lengthy wait for our food, and our drinks took about 15 minutes to arrive, even on a hot day. The most disappointing part of our experience was the single restroom for the entire restaurant. It was difficult to access due to a narrow doorway, and once inside, we found the room to be dirty with exposed pipes covered in dust.

We ordered a delightful cream tea and while waiting, we visited the restroom. Unfortunately, it was dirty and there was no hand soap available. Despite this, we hoped to still enjoy our afternoon tea. However, when my friend took a bite of her scone, she found a long black hair in her mouth. It was clearly embedded in the scone and caused her disgust. We had to leave everything and ask for a refund. Overall, we would not recommend this restaurant.

Disappointing brunch today. We stopped off at Green and Pleasant a few years ago when we first moved into Bourton some years ago, was unimpressed then but gave it the benefit of the doubt today. How wrong we were. We first asked for the Christmas bap with the advertised gravy on the side so we could add our own. We were told the gravy came in the bun prepared which should have been our first warning that there was some pretty heavy and hefty microwave action going on. When paying upfront (our next warning! I heard the so called chefs in the kitchen pretty much yelling out to each other in their conversation so customers could hear them how long things should take to microwave. How many chefs does it take to microwave a bap, you ask. Very unprofessional. Drinks arrived and my drink got spattered into my husband's coffee as it was set down by the waitress. She did apologize and took the coffee away to replace... ah no I meant, taken away to scoop the froth and milk off it and hand back with half the coffee missing. The food was ok, we were quite hungry and didnt want to make a fuss.. in fact we wanted to eat, get the hell out of there, and next time return to the Croft next door who know their locals and aren't just churning out on mass for the tourist trade. Now the tearoom can live without our return custom and can probably survive without half the locals here too. But it is a poor show when the little things aren't guarded and ensure that customer service and quality is key in the face of poor staff training, passable food, and just not a good atmosphere.

Average coffee , poor stale cake. In a town where tomorrows tourists will be the next customers,they obviously think they don't have to provide quality. No attempt to gain a customers loyalty.